Careers at Outlier

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Be An Outlier! Help Us Make Marketing Strategies Work for Our Clients

Account Success Manager

My top priority for this position is that we give someone an opportunity to succeed on behalf of our clients. It is going to require being driven and excited about marketing, bringing energy to our team, and enjoying the balance of work, career growth and perks we provide day in and out.

Ben Friedle - Owner

Key Responsibilities:

  • Manage communications, reporting, and ideation with assigned accounts including implementation and ongoing communication and support.

  • Operate as the voice of the customer for any and all matters specific to assigned accounts.

  • Develop a long-lasting trusted advisor relationship with all accounts, customer stakeholders and certified partners.

  • Collaborate with customers and internal stakeholders to continuously improve their experience and marketing efforts.

  • Forecast and track key account metrics.

  • Identify and grow opportunities with assigned accounts and ensure growth goals of each account.

  • Develop subject-matter expertise and become a trusted advisor on industry-specific business challenges and trends.

  • Utilize effective time management to ensure client’s varying needs and deliverables are being met.

 

DESIRED EXPERIENCE:

  • Strong business background including B2B sales, account management, problem-solving, business planning and analytical skills related to digital marketing. 

  • Strong comprehension of Google Analytics, data mining, and marketing automation platforms.

  • Ability to synthesize and summarize client feedback systematically.

  • Strong cross-functional communication skills and the ability to collaborate effectively with various groups.

  • Excellent interpersonal, communication (both written and verbal), and presentation skills.

  • Proven account management experience, and ability to  meet or exceed key metrics.

  • Experience communicating effectively at all levels of the organization including executive and C-Level.

  • Experience in delivering client-focused solutions based on customer needs.

  • Proven ability to manage multiple projects at a time while paying strict attention to detail.

  • Excellent listening and planning skills. 

  • BA/BS degree or equivalent

In addition to competitive salary and bonuses, Outlier provides health insurance, monthly Tri-met passes, 401K matching, weekly team outings and a creative, encouraging work environment. We also encourage our employees to participate in the things that interest them most, including non-profit activities and other industry groups.

A somewhat faster-than-average pace will be the norm for this position. Detailed, specialized work is the major focus. The position will provide security in a stable work environment, allowing the person to plan for, focus on and complete tasks on hand. When changes in the nature of the work occur, you will receive direction, training, and support. The position will generally be task-oriented.

Outlier's own culture is collaborative and cross-functional. You will be given the opportunity to participate in a wide range of projects, and to mold the operations landscape that will help drive results for our clients. Join us, in an atmosphere where ideas are heard and hard work is appreciated.

To apply, please send your materials to: jobs@betheoutlier.com

Outlier

Video, Web, and Design Agency